CONDITIONS

The legislation of the Republic of Latvia requires the owner of an online store to stipulate the terms of delivery and return, as well as the right of withdrawal. Such a reservation is called a distance contract (Regulations).

DISTANCE AGREEMENT

The Seller of the goods offered in this Online Store, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, hereby enter into the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

Delivery and payment procedures

The Buyer orders the goods through this website, specifying the type and quantity of the goods to be ordered. The Buyer has the opportunity to pay for the product by using the payment tools built in the Online Store or by paying the invoice prepared by the seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without signature.

The Seller shall ensure delivery of the goods within 20 days of receipt of payment for the goods, in agreement with the Buyer.

Right of withdrawal

The Buyer shall have the right to withdraw from the Product within 14 calendar days of receipt of the Product by sending a letter of withdrawal to the Seller. The Seller shall send the cancellation letter form to the Buyer by e-mail upon the Buyer's request.

The Buyer is obliged to return the item to the Seller within 7 days of sending the letter of refusal. All costs incurred in returning the item to the Seller shall be borne by the Buyer.

The buyer may not exercise the right of withdrawal if:

  • the ordered goods, by their nature, cannot be returned, are perishable or are rapidly consumable;
  • the ordered goods are made directly to the Buyer on individual order;
  • the buyer has opened the package of audio or video or computer programs.
  • the returned goods have been used.
  • the visual appearance of the product has not been preserved; all labels, price tags, stickers and bar codes have not been preserved.
  • the manufacturer's original packaging has not been retained.
  • the original proof of purchase is not attached - check or invoice. (Note: Purchase Confirmation in the Buyer's email is not considered a proof of purchase by which the Buyer can return the item.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer shall be responsible for maintaining the quality and safety of the product during the term of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer the right of withdrawal or to charge a refund in the event of damage to the Product, neglect of the Product during use or failure to follow instructions, or loss of the original packaging or material damage to the packaging.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used to enable the Seller to accept the Buyer's order and deliver the goods in accordance with the requirements of the Latvian legislation. By entering the information, the Buyer agrees that notices related to the processing of the Buyer's order will be sent to the specified e-mail.

COOKIE POLICY

Last modified: 29/10/2018

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  • The cookie policy explains what cookies are, how they are used, how you may interact with third parties through the use of cookies on the site, your ability to control or delete cookies and their subsequent information.

What is a cookie?

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  • Accordingly, cookies act as a memory for a specific web page, allowing this page to remember your computer the next time you visit it, including cookies to remember your settings or to improve the user experience. Cookies are not used to personally identify you.
  • Further information about cookies, as well as how to manage or delete them, can be found at www.aboutcookies.org.

How are cookies used on www.sjuzanna.lv?

The site uses cookies for the following purposes:
  • To ensure that certain features of the website function
  • This site uses Google Analytics, a legal entity developed by Google Inc. The program uses cookies, allowing the website host to analyze how the site is used.
  • The i-store cookies are used to ensure successful e-store transactions. They allow to follow the CUSTOMER's behavior and facilitate the fulfillment of orders. Cookies also allow you to track information about the CUSTOMER`s order history and, based on this, CUSTOMERS receive special prices.

Third Party Cookies

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DELIVERY

RECEIVE AT S/C "SJUZANNA" - DĀRZU STREET, 29, RĒZEKNE

  • Order processing period: up to 1 day from the moment of order payment.
  • The seller will contact you by phone number specified in the order and/or will send an SMS with information about the time when it is possible to receive the order at S/C "Sjuzanna" Dārzu Street 29, Rēzekne.
  • Please note that after payment of the order, no changes are made to the order.

FREE DELIVERY BY COURIER IN REZEKNE

  • Order Delivery Time: 1 to 3 business days after order payment.
  • The courier will contact you at the telephone number specified in the order and / or send you an SMS with approximate delivery time.
  • Delivery time: from 8am to 8pm Monday - Saturday.
  • Please note that no changes will be made to your order after payment.

OMNIVA PARCEL MACHINE

  • Omniva - parcel terminal-parcel terminals located in shopping centers and other places. The addresses of the parcel machines can be found here >>
  • Order Delivery Time: 2 to 7 business days after order payment.
  • An SMS will be sent to the telephone number specified in the order stating that the parcel has been delivered to the selected parcel machine.
  • The shipment may be removed from the parcel terminal at any time convenient to you from the time of shipment.
  • CAUTION: The shipment must be removed from the parcel terminal within 7 calendar days of delivery.
  • Please note that no changes will be made to your order after payment.
  • Price for delivery in Latvia: 3 €
  • Price for delivery to Lithuania or Estonia: 7 €
  • Free shipping in Latvia for purchases from 50 €

DPD PICKUP PARCEL MACHINE

  • DPD PICKUP - parcel terminal-parcel terminals located at shopping centers and other places. The addresses of the parcel machines can be found here >>
  • Order Delivery Time: 2 to 7 business days after order payment.
  • An SMS will be sent to the telephone number specified in the order stating that the parcel has been delivered to the selected parcel machine.
  • The shipment may be removed from the parcel terminal at any time convenient to you from the time of shipment.
  • CAUTION: The shipment must be removed from the parcel terminal within 7 calendar days of delivery.
  • Please note that no changes will be made to your order after payment.
  • Price for delivery in Latvia: 3 €

DELIVERY BY COURIER TO DOOR

  • Order Delivery Time: 2 to 7 business days after order payment.
  • The courier will contact you at the telephone number specified in the order and / or send you an SMS with approximate delivery time.
  • Delivery time: from 8am to 8pm Monday - Saturday.
  • Please note that no changes will be made to your order after payment.
  • Price for delivery in Latvia: 10 €
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COMPANY DETAILS
SIA "Aruna" 
Registration number: 42403021347 
Address: Dārzu street 29, Rēzekne  
Phone: +371 24 66 77 88

S/C "SJUZANNA" WORKING HOURS
Working days: 09:00 - 18:00
Saturday: 09:00 - 16:00
Sunday: 09:00 - 15:00


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